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» Maximum Leather » Returns Info
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| Returns Info |
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MaximumLeather.com is committed to your satisfaction. We will gladly refund or replace any defective item and most non-defective items. Please read our return guidelines and easy instructions below:
All RETURNS & EXCHANGES will not be accepted without prior AUTHORIZATION first. You can receive your return or exchange AUTHORIZATION by clicking the link below & filling out the complete form. Please make sure once you have received your AUTHORIZATION you download the return & exchange form below available in PDF Format. You will only have 5 Business days to ask for a return or exchange from the date of delivery.
Returns:
You may return any item or have the item exchanged within 30 days of your products purchase date only if you have received prior authorization within 5 business days of your delivery date. This date is available in your account history.
Fill out the Return/Exchange slip that came with your order with the following information only once you have received prior AUTHORIZATION as noted above(
form available here in PDF format here):
1. Note the reason for the return. Print your order number and your full name.
2. If you are exchanging, let us know what item you would like as a replacement.
3. We recommend that returns be sent via UPS Ground. Please keep the tracking number for your records.
4. No refund on shipping charges on returned items only.
5. All items returned will be credited to the original credit card within 10-20 working days, or a check can be issued.
Discrepancies:
Upon receipt of merchandise, you have five business days to phone or use any other overnight method to reply, in writing, as to any discrepancies.
Refused Orders:
All customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped until this charge is paid.
Lost Shipments:
If your order is not received when expected, give us a call and we'll research the problem and have your package tracked.
PLEASE NOTE: All orders will be refused without prior AUTHORIZATION from MaximumLeather Returns Department.
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